V, an inclusive employer and a member of myGwork – the largest integral platform for the LGBTQ+ business community. Do you have a passion for Industrial and Large Format Print?

Are you an experienced Field Engineer?

Working as part of Industrial Print team you will provide field service, installation support and training to Epson end users for all commercial and industrial (C&I;) products across Spain and Portugal.

Evaluate and report on suitability of installation sites prior to installation

Carry out the successful completion of installation and commissioning of Epson C&I; products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.

Directly support C&I; customers and end users, helping to identify and resolve technical problems with C&I; products

Liaise with other field service staff, both Epson and service partners, to share information

Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support.



Escalate technical issues concerning C&I; products through the established technical escalation route

Create training content and deliver courses on current and future C&I; products for Epson staff, customers, end users and service partners

Initiate and maintain effective communications with service partners on issues with C&I; products

Provide technical support expertise to sales exhibitions and events

Keep allocated company products, test equipment and tools in good working order

Demonstrable experience in field service (printing industry), technical support or production support

Experience with UV software eg adobe suites

Good understanding of electrical engineering

Proven experience in delivering practical solutions within a support environment

Fluent in local language and English, verbal and in writing (write technical documents & reports)

Good knowledge of MS Office and general technology application

We are keen to hear

📌 Remote Field Service Engineer (Barcelona)
🏢 Epson Europe B. V.
📍 Barcelona