Mercier Consultancy MD is looking for dedicated Portuguese-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this position, you will provide exceptional customer service to Portuguese-speaking clients, assisting them with product inquiries, troubleshooting, and after-sales support.
Key Responsibilities
Provide professional and timely customer support to Portuguese-speaking customers via phone, email, and chat regarding electronic products and services.
Assist customers with technical issues, product information, warranty claims, and service requests.
Maintain accurate records of customer interactions and case resolutions within the CRM system.
Collaborate with internal teams to resolve customer issues efficiently and enhance customer satisfaction.
Stay informed about product updates, company policies,



and industry trends.
Contribute to continuous improvement of customer service processes.
Fluency in Portuguese (spoken and written) is mandatory; proficiency in English is an advantage.
Experience in customer service or technical support, preferably in the electronics industry.
Excellent communication and problem-solving skills with a customer-focused attitude.
Ability to manage multiple tasks and work efficiently in a dynamic environment.
Familiarity with CRM software and digital communication tools.
Willingness to relocate and work in Greece.
Strong organizational skills and attention to detail.

📌 Portuguese-Speaking Customer Experts For An Electronics Company (Málaga)
🏢 Mercier Consultancy Group
📍 Málaga