Who We Are
At 2K, we create some of the most iconic and culture-shaping video games in entertainment, including
NBA® 2K
, one of the top-selling franchises in the world, and legendary titles like
BioShock®
,
Borderlands®
,
Mafia
,
Sid Meier's Civilization
®
, and
XCOM®
, as well as fan favorites
WWE® 2K
,
TopSpin®
, and
PGA TOUR® 2K
.
We build unforgettable experiences by pushing the boundaries of creativity, authenticity and innovation across every genre.
Our portfolio is brought to life by some of the most influential game development studios in the world.
Visual Concepts, Firaxis Games, Hangar 13, Cat Daddy Games, 31st Union, Cloud Chamber, Gearbox, HB Studios,
and
2K SportsLab
create world-class experiences across platforms.
But what truly powers 2K is our people.
We believe the best ideas come from teams that feel empowered, supported, and inspired. As an equal opportunity employer, we are committed to fostering a diverse, inclusive workplace where people are encouraged to
come as they are
and do their best work.
What We Need




The Customer Success Associate is an entry-level role focused on delivering exceptional customer service by addressing customer inquiries, troubleshooting basic issues, and ensuring customer satisfaction. This role serves as the foundation for building technical expertise and customer service skills. Associates in this role are also expected to contribute to team projects, gaining exposure to collaborative work and process improvement initiatives.
What You'll Do
Primary Responsibilities
Customer Support and Issue Resolution
Respond promptly and professionally to customer inquiries via email, chat, or other communication channels.
Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction.
Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow-up.
Knowledge Building and Training
Build foundational knowledge of company products, services, and

📌 Customer Success Associate (Madrid)
🏢 2K Madrid
📍 Madrid