Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world's leading entertainment and streaming platforms.In this role, you will be the first point of contact for customers, assisting with account management, billing enquiries, technical issues, and questions about products and features.Location & Work ModelRemote position from mainland PortugalRelocation to Lisbon is required for candidates currently living outside LisbonRelocation support and accommodation are available for eligible candidatesAfter relocation and initial setup/training, you will work from home in LisbonOccasional attendance at a Lisbon hub may be required for training, technical setup, or operational needsThe position cannot be performed remotely from another Portuguese city without relocating to LisbonYour RoleDeliver professional, friendly,



and empathetic customer supportAssist customers with account management and billing enquiriesTroubleshoot technical issues and provide effective solutionsProvide accurate information about streaming products, services, and featuresIdentify customer needs and resolve enquiries in a timely mannerMaintain high levels of customer satisfaction while meeting quality and performance standardsCommunicate clearly and professionally throughout every customer interactionMaintain a positive and customer-centric approachWork within a multicultural and collaborative customer support environmentWork on a 24/7 rotating schedule, including nights, weekends, and public holidaysYour QualificationsFull professional fluency in Castilian SpanishFull professional fluency in GalicianEnglish B1 or higherExcellent communication and interpersonal skillsStrong customer service and problem-solving skillsComfortable working with technology and digital platformsEmpathetic, adaptable, and attentive to detailAbility to work effectively in a fast-paced and team-oriented environmentCom

📌 Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming (Badajoz)
🏢 Workster
📍 Badajoz