Arabic Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe.
We take pride in being the bridge for professionals seeking high-impact careers through exclusive jobs in Bulgaria and beyond, ensuring our candidates land in environments where they can truly thrive.
Job Overview
We are currently scouting for a dedicated professional to join our team as an Arabic Speaking Back Office Gaming Support Specialist in Bulgaria.
This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry, providing critical back-office oversight and support to ensure a seamless experience for a general Arabic-speaking player base.
Key Responsibilities
Manage and resolve complex back-office inquiries for high-profile Gaming & Esports platforms
Monitor player accounts to ensure compliance with industry safety standards and fair play regulations
Provide high-level,



professional communication in Arabic to support player account management
Collaborate with internal departments to address technical issues affecting the regional gaming experience
Analyze game data and player feedback to suggest improvements for the Arabic-speaking market
Maintain meticulous documentation of all support cases within the company's internal gaming database
Stay updated on the latest trends and shifts within the global Gaming & Esports landscape
Requirements
Native or fluent Arabic (spoken and written) is mandatory for this role
A deep passion for the Gaming & Esports industry and an understanding of its unique community
Strong problem-solving skills and the ability to work independently in a professional back-office environment
Excellent command of English for internal team communications
Previous experience in customer support or administrative roles is considered a significant advantage
Must be wi

📌 Arabic Speaking Back Office Gaming Support Specialist (Nava)
🏢 Mercier Consultancy MD
📍 Nava