Italian Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities through our extensive network of general partners, ensuring every candidate finds their ideal professional trajectory.
Job Overview
We are currently scouting for a talented individual to fill the Italian Speaking Player Support Specialist position in Bulgaria for a globally renowned name in the Gaming & Esports sector. This is a unique chance to combine your passion for competitive gaming with a rewarding career move, as you represent the frontline of player experience for one of the world's most innovative gaming companies.
Key Responsibilities
Provide high-quality support to Italian-speaking gamers via live chat, email, and social media channels.
Troubleshoot technical issues, account security concerns, and in-game transaction inquiries with precision.




Maintain deep knowledge of game mechanics, patches, and tournament events to assist the Esports community effectively.
Foster positive interactions with the player base, upholding the brand identity of our premium gaming partners.
Collaborate with internal teams to identify emerging trends or bugs within the gaming environment.
Contribute to internal knowledge bases to streamline support processes for the Italian-speaking market.
Engage with the Gaming & Esports community to ensure an unparalleled experience for every user.
Native or fluent Italian (spoken and written).
Valid EU passport (mandatory).
Passionate interest in the Gaming & Esports industry with familiarity in popular game titles.
Excellent communication skills and the ability to empathize with the gaming community.
Previous experience in customer service or a similar role is highly preferred.
Flexibility to work in a dynamic, international office environment

📌 Italian Speaking Player Support Specialist (Zaragoza)
🏢 Mercier Consultancy Group
📍 Zaragoza