About Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in identifying top-tier talent for the most prestigious BPO and service organizations across Europe.
We bridge the gap between high-caliber professionals and integral industry leaders, ensuring excellence in every placement we manage.Job OverviewWe are currently sourcing exceptional candidates for an Arabic Speaking Customer Support Agent position in Bulgaria.
This unique role in the Customer Support Services industry offers the perfect blend of career growth, international experience, and a vibrant lifestyle in one of Europe's most dynamic hubs.Key ResponsibilitiesDeliver world-class assistance to customers via phone, email, and live chat within the Customer Support Services industryResolve complex inquiries with precision and empathy,



maintaining high standards of customer satisfactionRepresent our premium clients by upholding their brand values and service excellence protocolsMaintain detailed case documentation within the CRM to ensure seamless service continuityCollaborate with cross-functional teams to escape and resolve technical or process-related challengesMeet and exceed performance indicators tailored to individual and team targetsParticipate in ongoing training to stay updated on industry best practices in Customer Support ServicesRequirementsNative or fluent Arabic (spoken and written) is mandatory for this roleProfessional proficiency in English to engage with our diverse international teamPrevious experience in the Customer Support Services industry is highly preferredStrong problem-solving mindset and a dedication to service excellenceMust be willing to relocate to Sofia for this Arabic Speaking Customer Support Agent position in BulgariaCandidates must hold a valid EU passport or have the legal right to reside and work in BulgariaBenefitsCompetitive Monthly Salary package commensurate with experienceFully Paid Training to ensure you are set u

📌 Arabic Speaking Customer Support Agent (Oña)
🏢 Mercier Consultancy MD
📍 Oña