Lastminute.Com is seeking a CS Transformation & Implementation Specialist to lead cross-functional changes across our customer service platform.
You will own discovery, design target workflows, and deliver AI-enabled automations while aligning with IT, Product, and Operations.Fluency in English and Zendesk experience are required.
You will work remotely from Spain (or Portugal/Romania as applicable) with limited travel, joining a integral Product Customer Service team to modernize back-office#J-*-Ljbffr