This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer, Tavily based in Spain.
This is a high-impact technical support role focused on assisting developers and advanced users building with modern AI and infrastructure tooling. You will be the first line of contact for technical customers, helping them troubleshoot complex issues across APIs, LLM-powered applications, and cloud-based environments. The role sits at the intersection of support, engineering, and product, requiring both strong technical depth and excellent communication skills. You will work closely with engineering and product teams to diagnose, escalate, and resolve issues that directly affect production systems. In this environment, speed, clarity, and ownership are critical, as you ensure that users can reliably build and scale AI-powered applications. The position also offers exposure to cutting-edge AI workflows, retrieval systems, and agent-based architectures in a rapidly evolving technical landscape.




Accountabilities
Monitor and respond to incoming technical support tickets, providing timely and accurate troubleshooting for API, product, and deployment-related issues.
Diagnose and resolve customer issues across LLM applications, integrations, and cloud environments, escalating complex cases to engineering when needed.
Support integral customers through follow-the-sun coverage, ensuring continuity and responsiveness across time zones.
Collaborate closely with engineering, product, documentation, and customer success teams to investigate bugs and deliver resolutions.
Use and improve internal tools, runbooks, and diagnostics systems to enhance issue triage and support efficiency.
Participate in incident post-mortems, documenting root causes and contributing to long-term reliability improvements.
Track support performance metrics such as CSAT, resolution time, and recurring issues, contributing to con

📌 Technical Support Engineer, Tavily (Málaga)
🏢 Jobgether
📍 Málaga