????????: Kiwi.com is a integral travel-tech company headquartered in the Czech Republic.
Its algorithm helps users find flight routes and prices that other search engines may not identify, performing billions of price checks across 95% of global flight content.
??????Support the analytical side of refunds operations by building reliable data structures, tracking process flows, and partnering with Finance, Product, and Engineering to optimize airline recovery performance;Partner with CS Operations to turn large-scale datasets into actionable insights supporting agent productivity, queue management, and customer satisfaction;Identify inefficiencies across CS Operations and Refunds as a collaborative process expert, using AI tools to streamline daily workflows;Collaborate with Workforce Management and vendor partners to provide accurate data for volume forecasting, productivity tracking,



and headcount modeling;Co-create automation processes with Engineering by evaluating expected efficiency gains and supporting smooth post-implementation transitions;Maintain and improve internal data pipelines by writing optimized SQL queries and keeping shared reporting tools up to date;Develop clear, empathetic, and data-backed narratives for senior leadership that explain operational challenges and propose thoughtful solutions.
??????????Proven experience in a business analytics role, translating complex operational data into business decisions, ideally in a Customer Support environment;Strong SQL skills, including writing and managing queries, understanding data structures, and supporting peers through code reviews;Professional proficiency in English, written and verbal;Ability to communicate clearly and empathetically with diverse stakeholders and senior leadership;Ability to work in an adaptable, fast-paced environment with flexibility, open collaboration, and mutual support;Collaborative problem-solving approach, curiosity, and willingness to experiment with innovative methods fo

📌 Business Analyst In Customer Support Operations (España)
🏢 Enfint
📍 España