Key Responsibilities
:
Customer Support
: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
Account Management
: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
Problem Resolution
: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
Customer Onboarding
: Assist new clients with onboarding processes, ensuring they understand how to use the company's products and services effectively.
Follow-up
: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
Feedback Management
: Collect and report customer feedback to help improve products and services.
Requirements
:
Language Skills
: Fluent Danish speaker with a strong command of English (B2-C1).
Communication Skills
: Excellent verbal and written communication skills,
with the ability to explain complex information clearly.
Customer Service
: Passion for helping customers and providing a high level of service.
Problem-Solving Skills
: Ability to troubleshoot and resolve customer issues efficiently.
Organizational Skills
: Strong attention to detail and ability to manage multiple client accounts simultaneously.
Team Player
: Ability to collaborate with other departments to ensure customer needs are met.
Benefits
:
Competitive salary package.
Opportunity to grow within the company and develop account management skills.
On-site work environment with a dynamic team in Malaga.
Regular working hours, with an early finish on Fridays.
Continuous training and support to develop your career in customer support and account management.