This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Team Lead based in Spain.
This role sits at the intersection of leadership, CRM execution, and customer experience innovation. You will lead a high-performing team responsible for delivering impactful, data-driven CRM campaigns across multiple channels, primarily within the Braze ecosystem. Acting as both a people leader and hands-on expert, you will ensure campaigns are executed with precision, speed, and strategic alignment. You will work closely with strategy, data, and client stakeholders to translate ideas into scalable customer journeys. The role combines operational leadership with deep CRM expertise, requiring both strong technical understanding and team management skills. You will play a key role in elevating campaign quality while driving measurable client success in a fast-paced, agency environment.
Accountabilities:
In this role,



you will be responsible for leading CRM delivery excellence while guiding a team to consistently high performance across multiple client engagements. You will ensure that strategy is translated into flawless execution and that CRM initiatives deliver meaningful business impact. Key responsibilities include:
Leading and mentoring a team of up to 10 CRM Consultants, ensuring high standards of delivery, quality, and efficiency
Overseeing end-to-end execution of CRM campaigns across multiple channels within the Braze platform
Designing, configuring, and optimising CRM workflows, campaigns, and customer journeys using Braze
Ensuring strong alignment between strategy and execution by working closely with strategy and client-facing teams
Managing QA processes to guarantee accuracy across campaigns, segmentation, integrations, and documentation
Partnering with clients to understand objectives and translate them into effective CRM solutions
Driving best practices in segmentation, personalisation, and campa

📌 Crm Team Lead (Málaga)
🏢 Jobgether
📍 Málaga