WE ARE HIRING: IT Support Specialist (L2) – Desktop & Client Services (m/f/d)

Location: Sámano-Castro Urdiales, Spain
Employment Type: Full-time, fixed-term (6 months only)
Working Hours: 40 hours/week, fixed office hours – no flexibility
Work Model: 100% on-site – no remote or hybrid work
Start Date: Immediately preferred

About Us
Excis is a integral IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level.

About the Role
We are looking for motivated IT Support Specialists (L2) to join our team in Sámano-Castro Urdiales, Spain. This position offers the opportunity to work on a high-profile project and gain valuable experience in a dynamic, international environment.

Responsibilities
• Provide second-level desktop support remotely and on-site.
• Troubleshoot hardware, software, and network issues, including Windows, MS Office, printers, and peripherals.
• Handle and resolve service tickets in accordance with SLAs.




• Set up and configure workstations and IT equipment.
• Support system upgrades, patches, and infrastructure activities.
• Document troubleshooting steps and solutions accurately.
• Escalate complex technical issues to third-level support.
• Maintain a high level of customer service and user satisfaction.

Requirements
• 2 years of experience in desktop support or IT helpdesk (L2).
• Good knowledge of Windows operating systems, including blue screen (BSOD) troubleshooting, system errors, and driver-related issues.
• Experience with workstation imaging and re-imaging, including OS deployment, software installation, and device configuration.
• Knowledge of printer troubleshooting, including offline status, connectivity, print queues, and drivers.
• Working knowledge of Active Directory, including user account status, account unlocking, and basic account troubleshooting.
• Understanding of IT service man

📌 Information Technology Support Specialist (Castro-Urdiales)
🏢 Excis Compliance
📍 Castro-Urdiales