Quality, innovation, sustainability and strong brands - that is what makes FrieslandCampina one of the world's largest dairy companies. With more than 22.000 employees, we are represented in over 100 countries with a diverse range.
FrieslandCampina is looking for a Senior Customer Operations Specialist who would be based in Barcelona.
As a Senior Customer Operations Specialist, you play a strategic role in improving customer‑centric service delivery within a highly automated and complex supply chain environment. You lead continuous improvement initiatives, solve structural issues, and ensure seamless end‑to‑end service execution across multiple supply chains and digital platforms. With deep process knowledge and strong analytical skills, you help create a more efficient, reliable, and customer‑focused operation.
What we ask:
• Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience - preferably in Customer Operations, Supply Chain Management, or Logistics
• Experience in customer service, ideally within FMCG
• High level of Spanish,



English and Italian (written and spoken). Fluency in French is a strong plus.
• Solid knowledge of FMCG supply chain processes and end‑to‑end order‑to‑cash execution
• Expertise in customer service activities such as order processing, transport coordination, invoicing, and complaint/return handling
• Strong familiarity with ERP systems, customer integration platforms, and digital tools that support automated order flows (EDI, portals, robotic processes)
• Proven ability to lead CI (continuous improvement) initiatives, support system testing, and solve structural process issues
• Experience with Salesforce and/or SAP S/4HANA is a strong plus

What we offer:
Career Development & Growth
• A culture that strongly encourages internal career progression
• Investment in relevant training, learning opportunities, and education aligned with your field of expertise
• A work environment where knowledge sharin

📌 Senior Customer Operations Specialist (Barcelona)
🏢 FrieslandCampina
📍 Barcelona