Job Title:
Operations Manager - (Spanish speaking) - Onsite - IN02
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Experience the power of a game-changing career
Want to be part of an innovative and growing team?We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as an Operations Manager onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As an Operations Manager on our team, you will:
Analysis, proposal and monitoring of action plans to improve the service's main KPIs.
• • Continuous improvement of processes.
• Improvement and monitoring operational processes.
• Carrying out the necessary steps, updating/monitoring of internal regulations.
• Participation and coordination of quality processes.
• Monitoring and compliance in quality processes.
• Management and optimization of operations.
• Managing and supervising personnel.
• Optimization of work processes and staff productivity.
• Cost management
• Collect metrics, analyze these and report to customers.
• Do regular reporting to the Office/Project Manager. Report all serious issues as well as possible monetary exposure to Office/Project manager or person replacing him immediately along with suggestions for addressing the problem.
• Organize and optimize shifts.
• Review dimensioning forecasts, carry out deviation and needs analysis (WFM).
• Identify individual and common training needs and d
📌 Operations Manager (Barcelona)
🏢 CNX
📍 Barcelona