At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular
Job Description:
The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients’ employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.YOUR NEXT CHALLENGE
Responsibilities:
1. Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy,
or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on account planning and forecasting. Share feedback on platform usage, merchant needs, and solution impact.
4. Cross-Functional Coordination Liaise with onboarding, support, product, and merchant teams to deliver a seamless client experience. Support pricing updates and contract renewals when required.
YOU ARE A MATCH IF...
Education: Bachelor’s degree in Business, Marketing, HR, or Organizational Psychology.
Work Experience: 3+ years in strategic account management, customer success, or B2B post-sales roles.
Experience with SaaS platforms or HR/employee engagement solutions strongly preferred.
Skills & Certifications: Strong consultative sales, negotiation,
📌 Customer Success (Madrid)
🏢 Pluxee
📍 Madrid