At Straumann Group we’re on an exciting journey of growth, innovation, and impact – driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. Here, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we’re not just shaping brighter smiles, we’re unlocking the potential of people everywhere, including our own.

The Enterprise Customer Experience Manager strengthens Straumann Group’s partnerships with strategic enterprise customers, particularly Dental Service Organizations (DSOs), by turning customer insight into innovation opportunities and better end-to-end experiences.

The role leads customer discovery and co-creation activities, coordinates reference customer and customer advisory board programmes,



and tests how Straumann solutions work together in real customer workflows before launch. It brings the voice of the customer into solution design, product decisions, and commercialization readiness.
The role works with product management, regional teams, and strategic customers.

Key Responsibilities
Customer discovery and innovation
• Identify customer needs, emerging trends, unmet workflow requirements, and opportunities to improve loyalty and deepen strategic partnerships.
• Translate insights into clear opportunity statements, solution concepts, and recommended next steps; coordinate co-creation and innovation workshops and projects with strategic customers.
• For selected opportunities, build a concise case covering expected customer value, business impact, feasibility, and implementation effort.
Reference customers and customer advisory boards
• Build and coordinate a reference customer programme for priority solutions, including identifying suitable

📌 Enterprise Customer Experience Manager (Madrid)
🏢 Straumann
📍 Madrid