About us
Cigna Healthcare, part of The Cigna Group, is committed to improving the health and well-being of the people we serve worldwide. Through our International Health business, we provide innovative healthcare solutions that help globally mobile individuals and families access high-quality healthcare wherever they are.
Global Individual Health (GIH) is one of the fastest-growing segments within International Health, serving expatriates, retirees, students and internationally minded professionals across multiple markets.
Why join us?
We are seeking an exceptional executive leader to shape the next phase of growth for Global Individual Health.
Reporting to the Chief Customer Officer, International Health, the COO, GIH will play a pivotal role in enhancing customer experience, scaling operational capabilities and supporting the continued growth of a rapidly expanding international business.
This role offers the opportunity to lead a significant transformation agenda, combining strategy,



operations and customer excellence to strengthen GIH's market position and deliver sustainable business growth.
Key Accountabilities

Build the vision and strategy for the General Individual Health customer experience of the future and execute on delivery of the multi-year transformation for the business
Design and implement a truly differentiated service proposition, understanding the unique needs of the segment, being market focused to understand competitors and taking into account the unique role GIH brokers play in the delivery of the customer experience
Maintain global connectivity to leverage enterprise and IH capabilities and assets
Shape and oversee the systems, processes and people needed to support the operation
Manage the daily business operations, improving the efficiency of operational processes and ensuring accountabilities are clearly defined
Work closely with the Customer Office SLT peers and teams to ensure the adoption of initiatives and programs to support business

📌 Chief Operating Officer (Madrid)
🏢 The Cigna Group
📍 Madrid