SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over
2,500 laboratories and business facilities across 115 countries , supported
by a team of over 100,000 dedicated professionals . With
more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve t he highest standards of quality, compliance and sustainability.
Our brand promise –
“when you need to be sure”
– underscores our commitment to
trust, integrity and reliability , enabling businesses to
thrive with confidence . We proudly deliver our
expert services
through the
SGS name
and a portfolio of
trusted specialized brands , including
Applied Technical Services ,
Brightsight ,
Bluesign
and
Nutrasource .
Job Description
As an
IT Service Management Specialist , you will be part of the
Corporate IT organization
and join the
Service Management team , supporting laboratory users globally on
LIMS (Laboratory Information Management System)
solutions.
You will act as a key link between business and IT, managing stakeholder communication, service management processes and tools, while driving continuous service improvements to deliver a high-quality user experience.
Responsibilities
Business Communication Management
Communicate with stakeholders on an ongoing basis about all aspects of service support and understanding business priorities
Support the business in problem management and escalation processes
Coordinate testing activities with lab users of requested new functionalities and/or incident fixes
Work closely with Business/Lab users and rollout teams to onboard successfully new users to support & service management process & related tools
Service Management
Verify the presente service level against the defined SLAs for Laboratory Solutions.
Collaborate proactively with all support levels for continuous improvements.
Regular review of support ticket backlog and drive res
📌 IT Service Management Specialist (Madrid)
🏢 SGS
📍 Madrid