Omega CRM Consulting is looking for a Systems Operations Specialist that would like to collaborate with one of the top general pharmaceutical companies.

The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.

Tasks include, but are not limited to:

Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
Access & identity monitoring
Coordinating (but not performing) server and database patches
Small enhancements/configuration changes to software
Coordinating software management
Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
Collecting & Processing Demands from Business Users
Performing Incident & Problem Management
Performing Change Management
Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
Coordinating System Archiving




Coordinating the onboarding of systems from functional areas to the EOC
Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
Communicating system transition results back to the EOC reporting team

Skills:
Must be customer oriented
Must be well organized and methodical
Must have excellent communication skills both written & verbal
Must be able to work successfully on a team
Must have Excellent English speaking, reading & writing skills
Other languages such as German, Japanese, Mandarin, Spanish a plus
Must be able to present information effectively
Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
Working knowledge of:
Data transformation and modelling using Snowflake and dbt
Good to have

📌 System Operations Specialist (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid