Application Support Specialist - SAP CPQ (m/f/d) Job Description Application Support Specialist - SAP CPQ (m/f/d)

Summary
Make an Impact Behind the Technology That Drives Our Business
Are you passionate about solving technical challenges, supporting business users, and making enterprise applications work smarter?

At

Hexagon , we are looking for an

Application Support Specialist – SAP CPQ

to join our IT Customer Engagement team supporting internal employees.

In this role, you will be a key point of contact for business‑critical applications, including

SAP CPQ, Salesforce, and ServiceMax . You will help ensure that our sales and service teams can work efficiently by resolving application issues, improving processes, and delivering a great user experience.

This is an excellent opportunity for someone who enjoys hands‑on troubleshooting, understands commercial business processes, and wants to deepen their expertise within the SAP ecosystem.

Job Responsibilities
Application Support & Incident Management





Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution and clear communication.

Investigate and troubleshoot issues across SAP CPQ, Salesforce, and ServiceMax, including quoting, pricing, user access, and integration‑related challenges.

Prioritise and manage support tickets according to agreed service levels (SLAs).

Collaborate with technical specialists, developers, and external vendors to resolve more complex issues.

Act as a trusted support partner for business users, translating technical solutions into clear, practical guidance.

SAP CPQ & Salesforce Support

Support SAP CPQ functionality, including product configuration, pricing rules, discount structures, approval workflows, and quote generation.

Maintain and adjust application configurations in line with established change management processes.

Support Salesforce administration, including user permissions, workflows, validation rules, and reporting.

📌 Application Support Specialist (Madrid)
🏢 Hexagon
📍 Madrid