Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world’s finest properties with unparalleled service.
In iconic or unexpected destinations, we find the perfect home for each of our guests. Every stay is carefully planned, thoughtfully crafted and fully personalised to deliver a truly tailor-made experience.
We build lasting relationships of trust with our clients and redefine the standards of luxury holiday rentals to create memories that last long after the stay itself. ✨
Our teams are at the heart of our success. They design and bring every journey to life as a unique project. Our local teams travel the world to handpick the most remarkable properties and deliver an unrivalled welcome and service in each destination.
Job Description

Role:
Under the supervision of the Regional Director, you will be responsible for the overall management of the Concierge team for organising stays ahead of guests’ arrivals.



You will be accountable for the client experience delivered — both in terms of overseeing the organisation of stays and the quality of services and experiences provided by your teams, while also handling certain cases yourself when necessary.

✨ Responsibilities:
Team management
- Recruit and supervise the Pre-arrival Concierge team and monitor their performance
- Provide inspiring leadership, training and ongoing support to foster the professional development of the team
- Establish clear and measurable objectives for each team member to put them in the best position to deliver a client experience that meets the expectations of our discerning clients
- Monitor and ensure timely responses to client enquiries and emails, ensuring the team meets established response time standards and maintains proactive communication.

High-level client service
- Ensure the support and quality of service delivered at every moment by the teams
- Intervene to resolve complex issues and guarantee an exceptional client experience p

📌 Team Lead Pre-arrival Concierge (España)
🏢 Le Collectionist
📍 España