Role Purpose
To lead the technical development and continuous improvement of Omilia's proprietary LLM and NLU service portfolio, powering the reasoning and language understanding layer of the enterprise-grade Self-Learning Agentic CX Platform. This role ensures technical correctness, system quality, and delivery monitoring for mission-critical AI services that enable autonomous agents to reason, plan, execute tasks, and self-improve in real customer conversations.
Accountabilities
Technical Ownership: Hold final technical authority over all LLM/NLU services, including entity/intent classification, specialized LLMs, and agentic orchestration.
System Quality: Ensure production stability, performance, and compliance (including PCI/PII) across the LLM/NLU domain.
Delivery Monitoring: Commit to delivery dates, drive features from design through deployment, and proactively flag risks.
Autonomy: Resolve technical ambiguity, structure loosely defined requirements, and make architectural decisions independently.
Scope & Complexity: Lead the most complex, ambiguous, or cross-cutting features,



including model research, agentic reasoning, and inference server development.
Impact: Directly influence the quality and reliability of AI services serving millions of customer interactions in regulated industries.
Influence/Mentorship: Guide and mentor mid-level and junior engineers through code reviews, pairing, and knowledge transfer; drive alignment between Product, Architecture, and Engineering.
Key Responsibilities
Lead research and experimentation on new model architectures, training strategies, and evaluation methodologies for LLM/NLU.
Design, develop, fine-tune, and evaluate specialized LLMs for Concierge and Task Agents.
Develop and optimize ML pipelines for training, evaluation, and deployment (AWS SageMaker).
Architect and maintain inference servers, ensuring low latency and high reliability.
Implement and evolve closed-loop self-learning systems for continuous model improve

📌 Senior Llm Engineer: Text (Málaga)
🏢 Omilia
📍 Málaga