Purpose
ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital Management (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We’re the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations.

Function
As a member of ADP’s HR & Talent support team, the Global HR & Talent Client Services Application Support Consultant will be responsible for our global SAP SuccessFactors clients technical support and system maintenance activities.

Key Responsibilities:

Responsible for client SAP SuccessFactors system maintenance and configuration changes in certified SuccessFactors modules

Operate as SME evaluating new functionality and client impact during SAP biannual releases

Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.

Co-operate with Global Service lead consultant, collaborate with integral team





Respond to client generated tickets – perform troubleshooting tasks, apply break fix

Raise tickets to SAP as appropriate, work with SAP processors and engineers

Participate on client ticket review calls

Advise clients on Best Practices within the area of expertise

Education
Required: Bachelor’s Degree SAP SF Certification in Employee Central and one additional module

Skills and Relevant Work Experience
Required:

Fluency in English (oral and written)

Strong client service orientation

Good analytical skills

Ability to communicate

Perfect understanding and practice of HR processing procedures

Ability to work in a team environment

Excellent verbal and written communication skills

Strong initiative and enthusiasm

PC literate (Windows, Excel, Word)

SF functional/ technical certification Employee Central

3 or more years previous SFSF implementation or service experience

SAP E

📌 Global HCM Application Support (Madrid)
🏢 Automatic Data Processing
📍 Madrid