Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day.

What you'll do
End-to-end support

— guide clients through configuring their verification flows for a seamless experience, proactively.
Resolve issues fast

— act as a product expert and clear operational doubts about the platform with speed and precision.
Be the client's advocate

— listen deeply to needs and feedback, and turn them into actionable insight for product and engineering.
Drive onboarding

— help new customers nail their first steps on the platform for a high-impact start.
Own the relationship

— build trust-based relationships that drive long-term retention and adoption.
Close the feedback loop

— be the voice of the customer, systematically routing technical issues and feature requests to the engineering team.




Spot revenue signals

— surface expansion opportunities and churn risks to the sales team to support growth and retention.

What we're looking for
Experience

— prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance.
Languages

— excellent communication and negotiation skills in

English and Spanish

(others a plus).
Soft skills

— exceptional active listening and a genuine client-first mentality.
Mindset

— strong ownership and the ability to thrive in a high-pressure, fast-paced startup.
Profile

— ambitious, proactive, and results-driven, with a real desire to grow within the company.

Nice to have
A solid understanding of KYC, AML, or identity-verification standards.

What we offer
A high-impact role with ownership and visibility

— you'll own the customer relationship and be heard across product, engineering, and sales.
Real growth

— the chance

📌 Customer Success (Madrid)
🏢 Didit (YC W26)
📍 Madrid