As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What's the Job?

As the Assistant Head of Outlets, you will play a key role in overseeing and coordinating the hotel's F&B; operations, with a primary focus on afternoon and evening shifts. Reporting directly to the Head of Outlets and Director of F&B;, you will ensure consistency across all outlets, coordinate operational priorities, and provide guidance and support to Outlet and Restaurant Managers. From managing complex guest situations to supporting high-volume events, you will help drive operational excellence, team performance, and an outstanding guest experience.

Your Day-to-Day

- Oversee and coordinate daily operations across all F&B; outlets, ensuring consistent service standards and operational excellence.
- Coordinate Outlet and Restaurant Managers, aligning priorities, staffing needs, and service delivery across outlets.
- Ensure effective communication between outlets, facilitating information sharing and smooth handovers between shifts.
- Support managers and supervisors in operational decision-making, team leadership, and complex situations.




- Handle escalated guest complaints and ensure effective service recovery.
- Coordinate with Kitchen, Banquets, Front Office, Quality, and other departments to ensure seamless operations.
- Support Banquets during evening services and high-volume events, ensuring the right operational coverage.
- Monitor operational performance, identify opportunities for improvement, and keep the Head of Outlets and Director of F&B; informed of key developments.

What We Need From You

- Previous leadership experience in F&B;, preferably within luxury hotels.
- Experience managing teams and coordinating restaurant or multi-outlet operations.
- Strong leadership, communication, decision-making, and problem-solving skills.
- A hands-on approach, with a strong presence in the operation and a passion for guest experience.
- Ability to coordinate different teams and priorities while maintaining high service standards.
- Flexibility to work afternoon/evening shifts, weekends, and periods of high occupancy.
- Fluent in English; additional languages are an advantage.

What to Expect From Us

- Competitive salary and benefits.
- Discounted international room rates for you and your family.
- Employee recognition programs and career development opportunities.
- Access to IHG's general learning platform and training programs.
- Complimentary meals while on duty.
- Uniform and laundry service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement but still believe you'd be a great fit? We'll never know unless you hit the "Apply" button. Start your journey with us today.

📌 Assistant Head of Outlets (Barcelona)
🏢 Intercontinental Barcelona
📍 Barcelona