WE ARE HIRING: IT Support Specialist (L2) – Desktop & Client Services (m/f/d)

Location: Sámano-Castro Urdiales, Spain

Employment Type: Full-time, fixed-term (6 months only)

Working Hours: 40 hours/week, fixed office hours – no flexibility

Work Model: 100% on-site – no remote or hybrid work

Start Date: Immediately preferred

About Us

Excis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level.

About the Role

We are looking for motivated IT Support Specialists (L2) to join our team in Sámano-Castro Urdiales, Spain. This position offers the opportunity to work on a high-profile project and gain valuable experience in a dynamic, international environment.

Responsibilities

- Provide second-level desktop support remotely and on-site.
- Troubleshoot hardware, software, and network issues, including Windows, MS Office, printers, and peripherals.
- Handle and resolve service tickets in accordance with SLAs.
- Set up and configure workstations and IT equipment.
- Support system upgrades, patches, and infrastructure activities.
- Document troubleshooting steps and solutions accurately.
- Escalate complex technical issues to third-level support.
- Maintain a high level of customer service and user satisfaction.

Requirements

- 2 years of experience in desktop support or IT helpdesk (L2).
- Good knowledge of Windows operating systems, including blue screen (BSOD) troubleshooting, system errors, and driver-related issues.
- Experience with workstation imaging and re-imaging, including OS deployment, software installation, and device configuration.
- Knowledge of printer troubleshooting, including offline status, connectivity, print queues, and drivers.
- Working knowledge of Active Directory,



including user account status, account unlocking, and basic account troubleshooting.
- Understanding of IT service management (ITSM), including the difference between incidents and service requests, ticket prioritization, and SLA management.
- Experience troubleshooting Microsoft Outlook and email delivery issues, including connectivity, mailbox configuration, and synchronization.
- Knowledge of docking station and peripheral troubleshooting, including USB-C connections, monitor detection, drivers, and power or connectivity issues.
- Good understanding of basic networking concepts, including TCP/IP, DNS, and DHCP.
- Ability to diagnose technical issues systematically, identify root causes, and document resolutions.
- Strong communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
- Personal vehicle required.
- Valid driver's license required.

Language Requirements

- Spanish: B2 or higher (certified).
- English: B2 or higher (certified).

Work Authorization

- Valid, unrestricted work authorization for Germany is required.
- No visa sponsorship or work permit support is available.

Availability

- Immediate availability preferred.
- Maximum 2 weeks' notice period.

We Offer

- Competitive salary.
- Full-time employment with fixed, regular office hours.
- A six-month fixed-term contract.
- Opportunity to work on a high-profile project with a global automotive leader.
- Statutory social benefits.
- A collaborative and energetic team environment.

Why Join?

- Gain valuable experience supporting a integral automotive client.
- Work in a collaborative and international team.
- Contribute to impactful IT service improvements.
- Develop your technical troubleshooting and customer service skills.
- Be part of a team that values innovation and user satisfaction.

Apply Now!

Please send us your CV and a short cover letter in English or Spanish.

📌 Information Technology Support Specialist (Castro Urdiales)
🏢 Excis Compliance
📍 Castro Urdiales