Purpose of the role The Retention and Expansion Specialist on the Security Customer Outcomes team is responsible for managing and growing a portfolio of EMEA accounts across various countries by renewing, upselling, and cross-selling.

The adecuado candidate will have a proven track record of success in a sales or account management role, with experience in the technology industry. Specialists are expected to be proficient across Google Cloud's Security product SaaS offerings and effectively represent Google Cloud's full suite of products and services by using technical, organizational, and customer knowledge to influence clients and grow revenue.

Responsibilities

Develop and execute account plans to achieve renewal and growth/expansion goals

Analyze customer history, Google relationship with customer and opportunity to present to both the Google account team and the customer, and identify key ways to upsell

Manage and grow a portfolio of strategic accounts

Maintain relationship with customer, identify key dates of contract expiration by product and ensure you are getting in front of customer team with ample time to renew contract and process through Vector/legal

Identify and qualify new opportunities within existing accounts for upsell

Accounts may be Google Cloud or Google Cloud Security customers and it's important to identify key product characteristics and alignment with customer needs

Develop and deliver sales presentations and proposals

Partner with both internal and external teams to present the opportunity

Negotiate and close deals

Understand Salesforce/Vector inside and out to process contracts and communicate with legal

Build and maintain relationships with key decision-makers

Challenge here is that Security stakeholders are constantly changing so being organized and deliberate on customer communications is key

Stay up-to-date on a full suite of Google Cloud Security & Mandiant products and services

As Chronicle, Mandiant, SCC, BCC and VT will be under the same umbrella,



there will be a lot of knowledge required about product specifics, service descriptions, pricing models and renewal processing

Requirements

BA/BS degree, technical degree desired

Native/proficient level of German and English

Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry

Some understanding of cloud computing concepts, in particular Google Cloud Platform

Ability to connect business needs with adequate solutions, strong business acumen

Strong interpersonal skills, team player and a high level of integrity and professionalism

Comfortable working against an assigned quota in a phone based environment

Thrive in a fast-paced, high-growth, rapidly changing environment

Knowledge of CRM systems, ideally Salesforce

Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team

Organized and has pipeline management, time management skills and prioritization skillsIT skills: essential computer skills to navigate efficiently a computer based job

Desirable

Cloud certification or Cyber Security certification

B2B sales experience within Cyber Security

Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious

Understanding of local market and local business environment

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals

Communication: Exchanging information, ideas,



and messages between individuals or groups through various channels and mediums.

Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

Full time position (39h per week, Monday to Friday).

This is a Hybrid working model in Barcelona.

Competitive Salary.

Relocation support

Permanent Contract.

Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).

A permanent presence of coaches who will facilitate your personal and professional development.

Established career path to grow within the project.

Continuous training and certifications within Google products.

Bi-weekly, monthly or quarterly contests.

Employment with the world's largest provider of contact center services.

Excellent work environment, great colleagues, social arrangements and personal development.

Dynamic business casual environment with colleagues of all ages gathered in a highly‑motivated team.

Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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📌 EMEA Renewals Representative with German - Cloud Security (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona