Job Title: Schedule Coordinator - Valencia, CA

Employment Type: Full-Time Monday - Friday 07:30 AM - 04:30 PM

Compensation: $24.00 - $27.00 (DOE)

Experience Required: 2 years of experience in an administrative role and at least 1 year experience of scheduling and/or dispatching.

Scheduling Coordinator Benefits:

Company vehicle and gas card

Medical, dental, vision, life insurance

401(k) with employer match

PTO, sick time, and holiday pay

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Career growth opportunities

Employee discounts

Why Join AAA Facility Services? Since 1995, AAA Facility Services has delivered skilled trade services with a customer-first philosophy. We've built a reputation for going to extra mile - not just for our clients, but for our team members and service partners. Our core business focuses on commercial facility services, including in-house electricians, plumbers, and technicians, supported by a trusted network of service providers.

We believe that taking care of our team members means they'll take care of our clients - and that's the foundation of our success.

About the Scheduling Coordinator Role AAA Facility Services is looking for a dependable, organized, and proactive Scheduling Coordinator to join our team. This position is responsible for coordinating service work for our out-of-state clients by identifying and onboarding qualified service partners to complete work at locations across the country within client SLAs.

This is a fast-paced coordination role focused primarily on Same Day Emergencies (SDEs), Next Day (ND) calls, and Time & Material (T&M;) work. The idóneo candidate is comfortable making calls, sending emails, following up, and keeping multiple jobs moving at the same time.

Scheduling Coordinator Responsibilities:





Identify and contact qualified service partners to perform work at client locations throughout the United States

Onboard new service partners and gather required company information, documentation, pricing, and service capabilities

Coordinate SDE, ND, and T&M; service requests from initial assignment through completion

Contact service partners to confirm availability, scope of work, pricing, and estimated arrival times

Obtain and communicate NTEs, proposals, and pricing as required

Coordinate dispatch and ensure service partners have the correct work order details, site information, and client requirements

Follow up with service partners regarding arrival, job status, findings, completion, and required documentation

Monitor open work orders and proactively follow up on outstanding items

Review completed work for required notes, photos, invoices, and supporting documentation

Ensure work order information and client portals are kept current throughout the job

Communicate with clients, service partners, and internal departments regarding work status and next steps

Escalate issues, delays, pricing concerns, or service partner performance issues when necessary

Build and maintain positive working relationships with a network of service partners

Follow established company SOPs and processes to ensure work is handled consistently and accurately

Scheduling Coordinator Qualifications:

Previous experience in scheduling,



dispatching, service coordination, vendor management, or customer service preferred

Strong communication skills, both written and verbal

Comfortable making frequent phone calls and communicating with service providers and clients

Strong follow-up skills and attention to detail

Ability to manage multiple open work orders and competing priorities

Resourceful and comfortable finding solutions when a service partner is unavailable or a job does not go as planned

Ability to work independently and take ownership of assigned work

Comfortable learning and working in multiple computer systems and client portals

Proficiency with Microsoft Outlook and basic Microsoft Office applications

Professional and confident when communicating with clients and vendors

Reliable, organized, and able to work effectively in a fast-paced environment

What Makes Someone A Successful Scheduling Coordinator: The successful candidate will be a strong communicator and natural problem solver who understands that follow-up is critical.

You will often be coordinating several jobs at different stages at the same time. One service partner may need to provide pricing, another may be waiting for approval, and another may already be onsite. Staying organized, knowing what needs attention, and following through until each job is properly completed are essential to this position.

You should be comfortable picking up the phone, asking questions, negotiating when appropriate, and finding a service partner when one isn't readily available.

Most importantly, you will own your work orders from start to finish and ensure that clients, service partners, and internal departments are kept informed along the way.

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📌 Scheduling Coordinator - Valencia
🏢 Aaafacilityservices
📍 Valencia