Purpose of the role. Reporting directly to the Operational Training Manager, the TL will be responsible for managing trainers and processes, as well as defining and implementing strategies to ensure an excellent training experience on Tech products for the trainees. The TL will work in alignment with Training and Ops Management to ensure the achievement of targets related to the training KPIs.

Responsibilities

Define in alignment with the Training Managers, Ops management and the client training strategies and processes

Manage a team of trainers and oversee the end-to-end training cycle implementation (needs analysis, continuous learning plans, delivery, impact measurement, follow up) and liaise with the quality team to address needs identified

Manage the new hires training forecast and the onboarding process: from Pre-activation to Graduation following TP and Client procedures (starting dates, ldap activations, training schedule, reporting, success measurement..)

Measure the New Hire performance (90 days) and report it in the QBR

Develop and manage ongoing training plans according to business needs and quality insights

Monitor team performance and report on metrics to perform outstanding results

Conduct 121s with the trainers assigned and provide coaching and feedback

Be the Main POC of training for all Stakeholders of the Lines Of Business assigned

Listen to team members' feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Develop strategies to promote team member adherence to company regulations and performance goals

Requirements

BA/BS degree or equivalent practical experience

At least 1 Year experience in B2B Sales or Tech or Cloud technologies industries





At least 1 Year of Training Management/Coordination Experience

Proven track of record in training delivery, managing processes,people & creating a streamline communication with other departments

Strong influencer that can act on management level and influence internal stakeholders that can drive change at the string pace needed

Ability to speak and write English fluently and idiomatically (Additional language is a plus)

Outstanding organizational skills and training skills

Desirable project management skills

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals

Communication: Exchanging information and ideas, and messages between individuals or groups through various channels and mediums.

Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation:



Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation

Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information

Benefits

Full time position (39h per week, Monday to Friday)

Competitive Salary

This is a Hybrid working model in Barcelona.

Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)

Permanent Contract

A permanent presence of coaches who will facilitate your personal and professional development

Established career path to grow within the project

Continuous training and certifications within Google products

Bi-weekly, monthly or quarterly contests

Employment with the world's largest provider of contact center services

Excellent work environment, great colleagues, social arrangements and personal development

Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Diversity, Equity & Inclusion TP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

#J-18808-Ljbffr

📌 Training Team Leader (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona