Remoto: Trabajo híbrido

Purpose of the role.Reporting directly to the Operational Training Manager, the TL will be responsible for managing trainers and processes, as well as defining and implementing strategies to ensure an excellent training experience on Tech products for the trainees. The TL will work in alignment with Training and Ops Management to ensure the achievement of targets related to the training KPIs.ResponsibilitiesDefine in alignment with the Training Managers, Ops management and the client training strategies and processesManage a team of trainers and oversee the end-to-end training cycle implementation (needs analysis, continuous learning plans, delivery, impact measurement, follow up) and liaise with the quality team to address needs identifiedManage the new hires training forecast and the onboarding process: from Pre-activation to Graduation following TP and Client procedures (starting dates, ldap activations, training schedule, reporting, success measurement..)Measure the New Hire performance (90 days) and report it in the QBRDevelop and manage ongoing training plans according to business needs and quality insightsMonitor team performance and report on metrics to perform outstanding resultsConduct 121s with the trainers assigned and provide coaching and feedbackBe the Main POC of training for all Stakeholders of the Lines Of Business assignedListen to team members' feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsDevelop strategies to promote team member adherence to company regulations and performance goalsRequirementsBA/BS degree or equivalent practical experienceAt least 1 Year experience in B2B Sales or Tech or Cloud technologies industriesAt least 1 Year of Training Management/Coordination ExperienceProven track of record in training delivery, managing processes,people & creating a streamline communication with other departmentsStrong influencer that can act on management level and influence internal stakeholders that can drive change at the string pace neededAbility to speak and write English fluently and idiomatically (Additional language is a plus)Outstanding organizational skills and training skillsDesirable project management skillsDesirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information and ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking,



and a proactive approach to problem-solving and opportunity identificationAI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automationData Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital informationBenefitsFull time position (39h per week, Monday to Friday)Competitive SalaryThis is a Hybrid working model in Barcelona.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Permanent ContractA permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectContinuous training and certifications within Google productsBi-weekly, monthly or quarterly contestsEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamDiversity, Equity & InclusionTP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.#J-18808-Ljbffr

📌 Training Team Leader (Madrid)
🏢 Teleperformance Spain
📍 Madrid