Product & Digital Operations

Develop a deep understanding of Trivelta’s digital products and customer journeys, identifying opportunities to improve usability, conversion, customer satisfaction, and operational efficiency.Digital Customer Lifecycle

Develop a comprehensive understanding of the complete customer lifecycle, including user acquisition, registration and account creation, identity verification (KYC) and onboarding, first transaction conversion, activation, retention, reactivation, cross selling and upselling, customer segmentation, and lifetime value optimization.Data Analysis & Business Performance

Work with operational dashboards and large datasets to monitor business performance, analyzing KPIs like acquisition, conversion, retention, LTV, CAC, revenue, transaction success rates, and customer satisfaction. Identify trends, risks, and growth opportunities, providing data driven recommendations.Payments & Financial Operations

Develop expertise in digital payment ecosystems, gateways, alternative payment methods,



transaction flows, and reconciliation. Monitor payment KPIs and collaborate with providers to improve performance.Fraud & Risk Operations

Work closely with Risk, Compliance, and Payments teams to identify fraudulent behavior, reduce operational losses, and optimize fraud prevention, balancing risk controls with excellent customer experience.Preferred Experience

3 to 5 years leading operations in high growth digital businesses, such as fintech, SaaS, marketplaces, e commerce, or travel. Experience optimizing customer lifecycle, CRM, payment operations, and fraud prevention. Strong analytical skills with BI tools like Tableau, Power BI, Looker, or QuickSight. SQL is a plus.Nice to Have

Experience in regulated industries, high volume transactional platforms, and basic knowledge of sports, entertainment, or gaming.

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📌 Head of Product & Digital Operations (Madrid)
🏢 NextGen Ventures
📍 Madrid