Overview

In this role you will drive growth for the Agentforce Service platform by expanding annual contract value with existing customers and shaping compelling value propositions across the Service Cloud stack. You will run discovery to translate customer objectives into use cases and ROI, and align account teams and partners to advance deals. You’ll present value propositions that span contact center, ITSM, and HR service capabilities. This is a central role in Salesforce’s AI-powered service portfolio, enabling faster resolutions and higher customer satisfaction.

Responsabilidades

- Build and execute account plans to retain and grow ACV with existing customers, focusing on upsell and cross-sell opportunities
- Run discovery to uncover customers' processes and goals and translate them into use cases and value hypotheses




- Craft and present compelling value propositions across the Agentforce and Service Cloud stack
- Align account teams and partner ecosystems to move deals forward and support long-term customer success

Requisitos principales

- Quota-carrying, technology solution-based direct sales success
- Experience selling Contact Center, ITSM, HR Service, or Service Engagement software
- Strong discovery and solutioning skills with ability to build account plans around upsell/cross-sell growth
- Confident communicator across written, verbal, and presentation formats

- 강 dal?
- Slack
- Google Slides
- Zoom

📌 Agentforce Service Account Executive (Barcelona)
🏢 Salesforce
📍 Barcelona