Experteer Overview In this role you will steer service processes across large transformation programs and Mu0026amp;A integrations within Electrification Service.
You’ll drive standardization and operational excellence by partnering with process owners and stakeholders.
You’ll implement end-to-end service workflows and oversee multi-application integrations to connect ERP, CRM, and service platforms.
This position combines strategy, governance, and hands-on delivery to unlock business value and scale impact.
Join ABB to help run what runs the world with a focus on sustainable, data-driven service excellence.
Compensaciones / Ventajas• Design and maintain process blueprints for service management and delivery• Coordinate cross-functional processes with owners for opportunity management, order handling, field service, master data and installed base• Lead end-to-end service process implementations and establish monitoring against value metrics• Plan and assess integration of acquired companies’ operating models, applications, and processes• Design multi-application integration strategies linking ERP, CRM, sales,
and field service systems• Ensure data flow and process synchronization across disparate systems• Establish integration governance, standards, and documentation• Collaborate with IT and system architects to define data mappings and optimize processes• Manage and support Mu0026A and transformation projects within the service domain• Train local units and share best practices across the organization
Responsabilidades• 10+ years in service management or customer service in service-oriented or manufacturing contexts• Strong understanding of service management processes• Deep knowledge of SAP Service Management; SAP S/4HANA experience highly preferred• Project management and change management experience• Strong analytical skills and understanding of operational excellence• University degree: Master of Science / MBA in Business Administration, International Management, Engineering, Information Systems, or related field
Requisitos principales•
📌 Service Business Process Lead (Sant Quirze del Vallès)
🏢 Abb
📍 Sant Quirze del Vallès
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.