Duetto is seeking a senior, on-site Customer Success Manager to lead the post-sales lifecycle for a portfolio of strategic EMEA hotel clients. You will onboard, drive adoption, retain, and renew, acting as a trusted advisor to executive leadership and ownership of customer outcomes. You will leverage hospitality revenue management expertise, manage complex multi-stakeholder relationships, and mentor junior CSMs. Proficiency in Salesforce, Tableau, Gainsight and Gong is highly valued.
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📌 Senior CSM – Hospitality Revenue (EMEA) (Madrid)
🏢 Duetto Research
📍 Madrid
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