Experteer Overview In this role you will deliver hands-on IT desktop support for the Europe team, covering hardware, OS, software, and applications.

You will partner with global IT groups to ensure seamless service delivery while balancing day-to-day tasks with improvement initiatives.

Based in Madrid, you will help build reliable, user-friendly IT infrastructure for a fast-growing solar technology company.

You will tackle technical challenges, from device deployment to AV and access management, shaping a robust local IT environment.

Compensaciones / Ventajas• Provide end-to-end desktop hardware lifecycle support (purchase, configuration, maintenance, upgrades)• Troubleshoot and configure Wi-Fi, Office 365, Box.com, Okta; deploy laptops/desktops in a domain environment• Manage inventory, asset tagging, AD account creation, and password resets• Support AV systems (Zoom) and executive-facing hardware; printer/workstation maintenance• Maintain and update ticketing, ensure timely resolution,



and enforce processes• Contribute to problem analysis, resolve known errors, and provide client feedback• Update databases for accuracy and execute scheduled change tasks• Act as a proactive IT advisor and local point of contact for IT needs

Responsabilidades• Based in Madrid, Spain• Proficient English and Spanish• 3+ years of IT desktop support experience• Strong knowledge of Windows, Office 365, networking, AD• Experience as regional IT support lead/point of contact• Excellent troubleshooting and communication skills• Experience with scripting or programming (Python, Power

Shell, Java

Script) and automation tools (Power Automate, Zapier, APIs)• Interest or hands-on experience with AI tools in business environments• Bachelor's degree or equivalent experience

Requisitos principales•

📌 IT Desktop Support Engineer, Europe (Madrid)
🏢 Nextracker
📍 Madrid