Safety and Security * Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). * Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. * Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Policies and Procedures * Protect the privacy and security of guests and coworkers. * Maintain confidentiality of proprietary materials and information. * Follow company and department policies and procedures. * Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. * Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. * Perform other reasonable job duties as requested by Supervisors. Guest Relations * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.



* Address guests' service needs in a professional, positive, and timely manner. * Engage guests in conversation regarding their stay, property services, and area attractions/offerings. * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. * Thank guests with genuine appreciation and provide a fond farewell. * Assist other employees to ensure proper coverage and prompt guest service. * Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. * Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines. Communication * Speak to guests and co-workers using clear, appro

📌 Front Office Trainee (Andalucía)
🏢 MVCI MANAGEMENT
📍 Andalucía