Helpdesk Associate (Part-Time)

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta ocasión que encontrará a continuación.
Location: Guadalajara, Jalisco, Mexico.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.

NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara.

Requirements

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- Availability to work 22.5 hours per week
- Advanced English
- Liking to work in IT Environment

We Offer

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- Competitive salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

Activities

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- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments




- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services
NTT DATA Services is a global business and IT services provider xghoner specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

📌 Helpdesk Associate (Tarazona de la Mancha)
🏢 NTT America
📍 Tarazona de la Mancha