Your main responsibilities:
- Manage driver inquiries across multiple channels
- Handle complex and escalated cases requiring deeper issue understanding
- Monitor open cases continuously until resolution
- Identify when a case requires escalation to higher-level or specialized teams
- Ensure a positive customer experience throughout all interactions, even in challenging situations
- Maintain customer satisfaction levels in line with project KPIs

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.
Requirements:
- You are a native/bilingual Hungarian speaker;
- You have a good level of English (B2-C1) is required;
- You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions;




- You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills;
- You have ability to assess and manage complex cases, with strong problem-solving skills;
- You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);
- You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.

What we offer:
- Permanent full-time contract (40 hours/week)
- Salary: €23,000 gross per year
- Hybrid work: up to 50% after training
- 23 vacation days + 3 extra company days (26 total)
- MSX Bazaar employee discounts portal
- Adaptable Compensation Plan (healthcare, transport, meal card, training)
- Multicultural work environment
- Training and development opportunities
- Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates

📌 Customer Service Agent (Barcelona)
🏢 Msxinternational
📍 Barcelona