Do you dare to lead the digital transformation to create a more sustainable world?

¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.
At Schneider Electric we are the leading digital partner for sustainability and efficiency. We are present in more than 110 countries with a team of more than 135,000 people. If you are looking for an opportunity to boost your career and challenge your creativity, we want to meet you.
Before anything else, we want to be fully transparent with you:
This is an office-based aftersales customer care role at our MESA plant. This means:
- You will work at our plant in Mungia (Bizkaia), not at customer installations. No field work or regular travel is required.
- You will be the first point of contact for our customers by phone, email and live chat. It is a fast-paced, customer-facing role every single day.

If this sounds like you, keep reading.
What’s your mission?
Provide professional aftersales support to Schneider Electric customers for the MESA equipment range,



mainly Gas-Insulated Switchgear (GIS) for Primary and Secondary Distribution in low and medium voltage (LV/MV). You will handle customer inquiries, orders, returns and issues from first contact to resolution, making sure every customer gets a prompt, professional and technically accurate answer.
Key responsibilities:
- Respond promptly and professionally to customer inquiries, concerns and requests via phone, email and live chat.
- Provide product information, technical specifications and troubleshooting guidance to resolve issues and ensure optimal use of our equipment.
- Process orders, returns and exchanges accurately and efficiently, following company policies and procedures.
- Work closely with Sales, Technical Support and Logistics to address customer needs and resolve issues on time.
- Document customer interactions, inquiries and resolutions in the CRM, keeping records accurate and up to date.
- Identi

📌 Senior Customer Care (Munguía)
🏢 Schneider Electric
📍 Munguía