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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations across Europe. We pride ourselves on delivering bespoke career solutions that bridge the gap between general industry leaders and professionals seeking life-changing international opportunities.
Job Overview
We are currently scouting for exceptional individuals to join our team as Norwegian Speaking Netflix Customer Experts for a premier role based in Greece. If you are passionate about the streaming platforms industry and eager to leverage your language skills in a vibrant, international environment, this Norwegian Speaking Netflix Customer Experts position in Greece is the ideal career step for you.
Key Responsibilities
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- Provide world-class support to subscribers of the world's leading streaming platform via chat,
email, and phone
- Troubleshoot technical playback issues to ensure a seamless viewing experience for our global audience
- Assist users with account management, subscription inquiries, and billing questions with precision and empathy
- Represent the streaming brand with a professional tone, maintaining high standards of quality and service
- Act as a brand ambassador, helping users navigate the latest content features and platform updates
- Collaborate with international teams to share insights and improve customer satisfaction metrics
- Maintain accurate records of user interactions within our industry-specific CRM systems
Requirements
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- Native or fluent Norwegian (spoken and written) is mandatory for this role
- Valid EU passport or work permit for Greece
- Strong passion for the streaming platforms industry and modern entertainment technology
- Previous experience in customer ser