Experteer Overview In this role, you will deliver first- and second-line IT support for the company’s computer and telephony systems while ensuring fast, clear incident handling. You will work within a multinational team that includes colleagues in Morocco and Spain, contributing to the integration of the Business Unit Strait of Gibraltar into DFDS. You’ll install, configure, and maintain PCs and peripherals, support service desks, and help develop IT standards across the organization. This is a hands-on position with on-site and on-call responsibilities that directly impact user productivity and service continuity.Compensaciones / Ventajas
- Provide technical support for PC hardware, software, and peripherals via telephone, email, and service desk tooling
- Log and document support outcomes to aid resolution of common queries
- Escalate requests to appropriate IT team members as needed
- Deploy, install,



and configure PCs and peripherals; manage OS and software deployments
- Maintain inventory of hardware and software; assist in creating technical documentation
- Liaise with IT and external suppliers; participate in on-site support across sites and vessels
- Be on call to support Severity 1 incidents on a rota basis
- Contribute to continuous service improvement and support centre documentationResponsabilidades
- At least 2 years of IT Support experience
- Knowledge of Microsoft technologies, DNS, Active Directory, LAN Patching, CITRIX
- Strong English proficiency for professional communication
- Experience with service desk processes and incident management
- Willingness to travel to various sites and vessels for IT supportRequisitos principales
- training courses to support your role

📌 It Support Engineer (Los Barrios)
🏢 DFDS
📍 Los Barrios