Insulet is seeking a strategic and execution-focused Knowledge Management Product Owner to lead the transformation of Knowledge Management into a scalable, AI-enabled enterprise service.This role evolves beyond traditional content management to own the Knowledge Management product, including governance, lifecycle, quality, and continuous improvement. The Product Owner will ensure knowledge is trusted, standardized, and AI-ready, enabling employees to access actionable solutions, drive self-service, and improve operational efficiency.The idóneo candidate will act as the single point of accountability for the KM service. This is a shift from “managing articles” to “owning the knowledge ecosystem and outcomes.”Responsibilities:Define and own the KM product vision, roadmap, and backlogAlign KM priorities with AI, employee experience, and business strategyAct as the end-to-end owner of the KM service and outcomesEstablish and enforce KM governance (roles, standards, lifecycle, controls)Define taxonomy, templates, metadata, and content standardsEnsure clear ownership between KM,



platform, and business domain ownersMaintain audit readiness and compliance standardsEnsure knowledge is structured, standardized, and reusableDefine and manage translation and localization standards to ensure knowledge is accessible, consistent, and up to date across regions and languagesPartner with platform teams to enable AI, search, virtual agent, and localization capabilitiesPosition knowledge as a strategic enabler of automation and AI-driven experiencesOwn end-to-end lifecycle:Shift focus from content creation to curation, orchestration, and quality controlEnsure content accuracy, relevance, and usabilityDefine and track key performance indicators (KPIs) such as self-service adoption, knowledge usage, content quality, and search effectivenessUse data and insights to continuously improve knowledge performance and identify gapsEducation and Experience:Bachelor’s degree or equivalent experienc

📌 Knowledge Product Management (Toledo)
🏢 Insulet
📍 Toledo