Experience the power of a game-changing career Are you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Team Leader, Operations in Malaga, you will be part of our team of game-changers driving performance, engagement, and customer experience. What you will do in this role - Supervise the day-to-day performance and attendance of a team of call center associates, ensuring alignment with company policies and legal requirements. - Provide regular coaching and feedback to team members to drive performance and consistently achieve KPIs. - Identify performance gaps, implement action plans and corrective measures, and support employee development. - Ensure the team delivers high-quality service that meets contractual KPIs and financial expectations. - Handle escalated customer cases and act as a subject matter expert when needed.



- Lead team meetings, communicate updates clearly, and foster a positive, engaged team environment aligned with company values. Your qualifications - Have a proficient or bilingual level of French and advanced English - 2–4 years of experience in customer service or call center environments, with leadership exposure preferred. - Strong coaching, mentoring, and team management skills with the ability to drive performance. - Excellent communication skills (written and verbal). - Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. - Proactive, results-driven, and able to work under pressure with strong follow-through. - Flexible and adaptable, with the ability to lead teams effectively and support business needs. What’s in it for you - In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week – permanent contract Monday to Frida

📌 Team Leader (Barcelona)
🏢 Concentrix
📍 Barcelona