PolandSpainFull timeJ-84339Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.We are seeking a passionate and customer-focused bi-lingual German & English speaking Customer Relation Specialist to join our dynamic Client Services team. The adecuado candidate will excel at building and transforming customer relationships, converting detractors into promoters of our business through exceptional communication, empathetic engagement, and proactive expectation management. You will be the voice of our business, ensuring every customer interaction leaves them feeling heard, valued, and confident in our commitment to their success.What You’ll DoChampion the conversion of dissatisfied customers into loyal promoters through exceptional service recovery both over phone and email, building genuine trust through empathetic,



transparent communicationServe as the primary point of contact for customers, ensuring consistent, professional, and relationship-focused engagement throughout the resolution processSet realistic customer expectations from the outset, and communicate resolutions with quality and clarity — particularly when outcomes differ from customer hopesExplain complex situations and deliver challenging news in ways that leave customers satisfied, respected, and confident in the businessMaintain consistently high standards of communication accuracy and professionalism within established Service Level Agreements (SLAs), across phone and email interactionsMonitor cases and ensure timely follow-up with suppliers and internal teams, supporting Account Managers by resolving client queries promptly and professionallyProactively handle escalations and disputes with precision, empathy, and professionalismLiaise with internal departments, external providers, and inve

📌 Customer Relation Specialist (Madrid)
🏢 American Express Global Business Travel
📍 Madrid