Portuguese Speaking Customer Care ExpertsAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.Job OverviewWe are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment.Key ResponsibilitiesDeliver exceptional support to clients via phone, email,



and live chat within the Customer Support Services sectorMaintain high levels of customer satisfaction by resolving inquiries efficiently and professionallyRepresent prestigious international brands while upholding the highest standards of service excellenceDocument all interactions accurately within the internal database systemCollaborate with cross-functional teams to identify service improvements and process efficienciesParticipate in ongoing training sessions to stay updated on product knowledge and communication best practicesProvide personalized assistance to ensure long-term customer loyalty and positive brand perceptionRequirementsNative or fluent Portuguese (spoken and written) is required for this roleExcellent command of the English language to facilitate international communicationValid EU passport (mandatory)Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industryAbility to thrive in a remote work environment while remaining fully engaged with the teamPrevious experience in customer-facing roles is considered an advantageBenefitsWhat We OfferCompetitive Monthly Salary2

📌 Portuguese Speaking Customer Care Experts (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid