Spanish Speaking Transportation Customer ExpertsAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities through our expertise in the BPO and staffing sectors, ensuring our partners find the perfect fit for their evolving integral needs.Job OverviewWe are currently seeking dedicated professionals to join our team as Spanish Speaking Transportation Customer Experts in Greece. This pivotal role focuses on delivering world-class service within the fast-paced transportation industry, helping passengers and logistics partners navigate complex travel solutions with efficiency and professionalism.Key ResponsibilitiesProvide high-quality support to clients navigating international transportation services via phone, email, and chatResolve complex booking, scheduling,
and logistical inquiries within the dynamic transportation sectorMaintain a deep understanding of transportation safety protocols and service guidelines to ensure a seamless user experienceProactively troubleshoot travel-related disruptions, demonstrating empathy and problem-solving skills for Spanish-speaking travelersCollaborate with international teams to optimize communication flows and service standards across all transportation channelsDocument all interactions accurately within the CRM to ensure a comprehensive history of service deliveryRepresent our premium brand by upholding the highest standards of communication and professional etiquetteRequirementsNative or fluent Spanish (spoken and written) is required for this roleProficiency in English to effectively interact with our global teamValid EU passport or a valid work permit for Greece is mandatoryPrevious experience in customer service, specifically within the transportation or travel industry, is highly desirableA strong desire to thrive in one of our