Are you a relationship-builder who thrives on driving client satisfaction and long-term retention? In this role, you will act as a strategic partner for clients within the dynamic real estate and hospitality industry. Your primary focus will be to manage existing accounts, enhance performance metrics, and drive growth by refining both product utilization and internal processes.Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación.Core ResponsibilitiesStrategy & RetentionRelationship Cultivation:Serve as the dedicated point of contact for new and established hosts, fostering deep-seated trust and loyalty.Proactive Problem Solving:Anticipate client needs and resolve concerns quickly to ensure high levels of satisfaction and account longevity.Performance Tuning:Partner with hosts to elevate the quality of their listings through customized optimization tactics.Pipeline & Data ManagementTechnical Proficiency:Utilize Salesforce and specialized CRM tools to monitor account health and streamline your daily operations.KPI Driven:Consistently hit or surpass individual targets regarding client outreach and engagement.Growth Management:Oversee a portfolio of high-value accounts, ensuring they move steadily toward key developmental milestones.Collaboration & GrowthCustomer Advocacy:Act as the "Voice of the Customer," feeding insights back to the business to spark product and process innovation.Cross-Functional Teamwork:Align with sales and program management teams to harmonize strategies and improve organizational best practices.Professional Development:Stay ahead of market trends, participate in continuous training, and share expertise with the wider team.Candidate ProfileMinimum Qualifications:Experience:1–2 years in Account Management, Customer Success, or a comparable client-centric role.Education:A Bachelor’s degree or equivalent professional experience.Lingu