This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer - Finance based in Spain. Join a fast-growing, international software organization dedicated to improving healthcare through innovative cloud-based solutions for veterinary and therapy professionals. In this role, you will provide specialized customer support for finance-related functionalities within a veterinary practice management platform, helping customers manage their invoicing, payments, taxation, and accounting workflows efficiently. You will serve as a trusted point of contact for clients, resolving technical and financial queries while ensuring a consistently high standard of customer satisfaction. Working closely with internal teams, you will contribute to improving support processes, sharing best practices, and delivering a seamless customer experience. This remote opportunity combines financial expertise, problem-solving, and customer engagement in a collaborative, general SaaS environment.



If you enjoy helping customers succeed with technology and want to contribute to meaningful digital healthcare innovation, this role offers an opportunity to make a tangible impact. Accountabilities: * Provide high-quality customer support: Act as the primary point of contact for customers using the veterinary practice management platform, responding efficiently to inquiries and meeting agreed service levels and customer satisfaction targets. * Resolve finance-related queries: Assist customers with invoicing, payment processing, VAT and tax configurations, financial reporting, accounting workflows, and related system settings. * Manage complex cases and escalations: Take ownership of challenging customer issues, coordinate with relevant stakeholders, and ensure timely, effective resolution. * Build strong customer relationships: Develop trusted relationships with customers of different sizes, understand their operational

📌 Support Engineer (Pamplona)
🏢 Jobgether
📍 Pamplona