As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job Responsibilities * Provide excellent customer service via email and phone at 1stand 2ndlevel response * Escalate unresolved issues to 2ndand 3rdline support teams * Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc) * Provide ad-hoc training and education to users as well as contribute to Knowledge base articles * Maintaining contact with customers throughout the ticket life cycle * Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities. Required Qualifications, Capabilities and Skills:



* Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages * Strong problem solving skills. * Client focus, interpersonal skills and ability to network. * Proactivity and Continuous Improvement mindset. * Maintains highest level of technical skill in field of expertise. * This position requires a high degree of discretion and judgement. * Passion for learning new things every day and a continuous improvement mindset Preferred Qualifications, Capabilities and Skills: * University degree in Economics, Finance or equivalent work experience desired. * Experience in Customer Service role, preferably in the Financial Services or Software industry. * Experience with Contact Center solutions * Fluency of Finnish and Swedish is preferred * Other languages are also advantageous with examples including Czech, French, German, Polish and Arabic. #J-18808-Ljbffr

📌 Workplace Solutions (España)
🏢 Testing Site - JPMC
📍 España